1. Services

FIXÉCLEAN provides cleaning services, facility support, and optional supply management for residential and commercial clients. The exact scope of work is listed on each quote or proposal.

2. Separate billing

Cleaning services and supply orders are billed separately. If supplies run low, FIXÉCLEAN sends a new quotation before restocking. Product delivery is only made after approval.

3. Access and safety

The client must provide safe access to the property and inform FIXÉCLEAN about alarms, pets, hazards, broken items, or restricted areas.

4. Payment

Payment terms are due as stated on the invoice or agreement. Late payment may pause future service until the account is current.

5. Cancellations

Late cancellations or missed visits may be charged according to the cancellation policy.

6. Liability

FIXÉCLEAN will use reasonable care while working. The client remains responsible for securing valuables and reporting damage concerns promptly.

7. Photos and records

Before/after photos may be used for job records and quality control. Public marketing use should only happen with client permission.

8. Signature

1. Standard rule

Clients should give at least 24 hours notice for any cancellation or reschedule. This helps keep the schedule efficient and protects staff time.

2. Late cancellation

If a booking is cancelled with less than 24 hours notice, FIXÉCLEAN may charge a late cancellation fee or part of the scheduled service amount.

3. Missed visits

If access is not provided or the team cannot enter the site, the visit may be charged as a missed appointment.

4. Repeat changes

Frequent changes to the schedule may require prepayment or a revised service plan.

5. Weather / emergencies

Safety-related delays, severe weather, or true emergencies will be handled case by case.

6. Policy acceptance

By approving a quote or booking, the client agrees to this cancellation policy.

1. Information collected

FIXÉCLEAN may collect client name, phone number, email address, service address, booking details, invoice records, and job notes.

2. How we use it

Information is used for quotes, bookings, service delivery, payment, follow-up, quality control, and customer support.

3. Photos and job records

Before/after photos may be stored internally for quality control and proof of service. Public marketing use should only happen with permission.

4. Storage

Client information should be stored securely and only shared with team members who need it to complete the job.

5. Contact

Clients may request corrections or ask questions about their records by contacting FIXÉCLEAN directly.